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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Hello people, I recently (about a week ago if you're interested) bought a MacBook Pro 9,2 running Catalina 10.15.5 this is my first Mac so I'm quite unfamiliar with the os but when I press command v or command c it types v or c instead of copying or pasting even though command space works. I feel like I've tried everything from hard restarting to setting a new keyboard shortcut for it. I don't know what to do now.
Thanks in advance.
MacBook Pro 13″, macOS 10.15
Posted on Jun 17, 2020 2:54 AM
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User profile for user: Barney-15E
Barney-15E
User level: Level10 116,884 points
Posted on Jun 17, 2020 4:22 AM
When you open the Edit Menu, is cmd-V and cmd-C shown as the shortcuts?
Any other standard commands not working (cmd-w to close the window, cmd-A to select All).
Do you know if the Mac was erased and reinstalled for you? If it wasn't, it may be a good idea to do that since you have no idea what the previous owner did to it.
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User profile for user: Barney-15E
Barney-15E
User level: Level10 116,884 points
Jun 17, 2020 4:22 AM in response to A_sheep
When you open the Edit Menu, is cmd-V and cmd-C shown as the shortcuts?
Any other standard commands not working (cmd-w to close the window, cmd-A to select All).
Do you know if the Mac was erased and reinstalled for you? If it wasn't, it may be a good idea to do that since you have no idea what the previous owner did to it.
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User profile for user: Barney-15E
Barney-15E
User level: Level10 116,884 points
Jun 17, 2020 1:01 PM in response to A_sheep
That tells us it is system-wide, so the next troubleshooting step is to boot into Safe Mode and see if it works correctly. If it works correctly in Safe Mode, then it is something you have installed that is messing with it.
How to use safe mode on your Mac - Apple Support
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User profile for user: TheLittles
TheLittles
User level: Level10 195,813 points
Jun 18, 2020 8:18 AM in response to A_sheep
A_Sheep Said:
”Command C / Command V not working.: the shortcuts don't work in other apps either”
———-
Before the reinstall, try this:
Reset theSMCand yourNVRAM:
Sometimes when changes are made to the system(i.e.updates), system configurations (i.e. forPorts and for the keyboard) become manipulated, technically. So, reset theSMCandNVRAM. Your hard drive may not be being read promptly, so resetting these, all of the ports would be configured to how they should be..
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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Jun 17, 2020 4:39 AM in response to Barney-15E
Hi Barney, thanks for responding, yes the cmd-v and cmd-c are shown in the edit menu, and I wiped the hard disk before installing Catalina on it.
and yes all of the other command shortcuts work bar cmd-x
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User profile for user: Pete-Progressive-Graphics
Pete-Progressive-Graphics
User level: Level4 1,805 points
Jun 17, 2020 1:14 PM in response to A_sheep
Can you tell us what you are trying to paste into or what application you are using?
Are you trying to "Copy and Paste" files in this way or is it just text?
I'm afraid I'm Photoshop user so I turned off the ⌘-space shortcut to Spotlight as soon as I got the Mac.
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User profile for user: Pete-Progressive-Graphics
Pete-Progressive-Graphics
User level: Level4 1,805 points
Jun 18, 2020 9:01 AM in response to A_sheep
In which browser please? You are using powerpoint in a web interface which means you are still at the whim of the browser. I had some similar issues when I used Safari and MS apps online, I switched to Chrome and voila, copy and paste worked.
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User profile for user: Old Toad
Old Toad
User level: Level10 210,651 points
Jun 19, 2020 11:35 AM in response to A_sheep
I'm not familiar with Windows hardware by think it may mean that your Apple keyboard is the problem. You should make an appointment at the nearest Apple Genius bar if it's open or at an Apple Authorized Service Provider to get it tested and repaired.
Note: didn't see オレンジ's response when I replied but we both seem to be on the same page.
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User profile for user: Old Toad
Old Toad
User level: Level10 210,651 points
Jun 19, 2020 1:35 PM in response to A_sheep
You might have to get an external keyboard to use until a time when you can get to an Apple store for repairs.
I'd contact Apple and talk to them about the problem so you're on record about the problem in case you can't get to an Apple store for some time. You have a year for warranty but if you can't get to where you can get it to them before the warranty runs out you'll be on record and they should extend.
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User profile for user: Old Toad
Old Toad
User level: Level10 210,651 points
Jun 17, 2020 3:33 PM in response to A_sheep
Does the problem occur in all apps? If so try the keyboard on another Mac to rule out (or in) a hardware issue.
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User profile for user: Barney-15E
Barney-15E
User level: Level10 116,884 points
Jun 17, 2020 5:26 AM in response to A_sheep
Create a new user account (or use Guest account) and see if you have the same problem in that account.
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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Jun 17, 2020 8:24 AM in response to Barney-15E
ok I will try that later and ill update you if it works or not, thanks
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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Jun 17, 2020 11:49 AM in response to Barney-15E
Sadly no the they don't work on the other user.
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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Jun 17, 2020 1:25 PM in response to Pete-Progressive-Graphics
I'm just copying and pasting text into powerpoint online
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User profile for user: A_sheep
A_sheep Author
User level: Level1 9 points
Jun 17, 2020 1:39 PM in response to A_sheep
I just tried it in safe mode and It they didn't work there either
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User profile for user: Barney-15E
Barney-15E
User level: Level10 116,884 points
Jun 17, 2020 2:34 PM in response to A_sheep
I'm just copying and pasting text into powerpoint online
How about a normal app? Microsoft has some weird ideas about allowing copy and paste in the browser.
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Command C / Command V not working.
