Contact U-Haul | Customer Service/Support 2024 - JustUseApp (2024)

How to Contact U Haul Customer Service/Support

U-Haul Contact Information

Listed below are our top recommendations on how to get in contact with U-Haul. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact U-Haul. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of U-Haul International, Inc.

100% Contact Match

Developer: U-Haul International

E-Mail: [emailprotected]


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Reported Issues: 7 Comments

4.5 out of 5

By Wilbur Cook

4 months ago

I have just filed a UHaul Complaint with the Federal Trade Commission because of being charged excessive late fees on my two storage units with UHaul 3308 North Arthur Ashe Boulevard; Richmond, Virginia 23230. I have 2 units #721 and #1057 one is due on the 1st of each month and the other on the 25th. I pay for both of them by the 5th of each month with my social security. Neverthless, I am charged excessive late fees on the one due on the 25th. I pay early, but why, why have I been charged with these fees for a year now. I want to get resolve and I want the office manager to stop taking pictures of my monthly payments by her personal cell phone. Plus I want to get correct amount due each month on the units; I keep asking for the amounts because my payments have different amounts each month. Iam 78 years of age on a fixed pension and I do not need extra expense each month. I need resolve, my phone number is 804-397-8159

By MICHAEL HORNING

6 months ago

HIDEAWAY STORAGE ,32ND STREET BRADENTON FL., MGR KEZIA JONES CHARGED ME TWICE WHAT SHE QUOTED ME FOR MY TRUCK ! I DID NOT REALIZE THE THEFT UNTIL I GOT MY BANK STATEMENT ! IT WAS A ONE WAY RENTAL ,FL TO OHIO ! KEZIA JONES IS GUILTY OF A FELONY FOR HER ACTIONS & HIDEAWAY STORAGE HAS REFUSED TO REFUND THE AMOUNT STOLEN FROM ME ! I HAVE WRITTEN TO THE MANATEE COUNTY SHERIFF, BRADENTON POLICE CHIEF & THE FBI ,SINCE IT INVOLVES A BANK & MONEY STOLEN ! PLEAS U HAUL HELP ME IF YOU CAN !

By anonymous

9 months ago

U-Haul app is a joke. No way to add an authorized user to get a locksmith to remove the lock unless you actually GO THERE IN PERSON!! and I moved to a whole different country. After 3 weeks of run around & getting different answers each time I have HAD IT with U-Haul.

By Robert Koziol

11 months ago

Have been getting the run around like no other. I have made now 10 phone calls to try and get someone to pick up my empty U boxes. 5 hang ups and probably on hold more than fir several hours total. What a waste of time.

By Th3 Rich

Terrible

When entering passwords constant errors and timeout functions when attempting to login. I plus I ordered items at this location but this location does not have. And I was charged for a dolly that they did not have a dolly fee that I did not receive and furniture pads that I also did not receive because this location does not have those items. It seems that this app sells you items that the location doesn’t have and then I am charged for them I’m quite upset I got a charge for three items that I didn’t even get. On top of everything else when I got to the location to pick up my U-Haul the app would not let me pick up there was no person to talk to I had to call U-Haul which had a hour wait for customer service. Attempting to go inside of the place that the U-Haul rents the lounge/bowling alley says they have nothing to do with U-Haul the app tells me to go inside and talk to someone well there was no one there I eventually after 50 minutes of waiting someone showed up and said that they had to check in the U-Haul‘s before I could run it another 20 minutes goes by I asked them about my furniture pads and my dolly they said they didn’t have it I asked him to take it off but they didn’t. They gave me their number stating that they would help me out when I got back it was an incorrect phone number. This whole experience has wasted my time and your company has stolen money out of my pocket absolutely absurd.



By MikeSapp

Self service nightmare

I was notified via email the night before I was scheduled to pick up my rental that my reservation had changed to “24/7 Ride Share”When I arrived I had to download the app, re-enter all of my information and try to follow along in the now digital process to get the rental. The locks that held the keys are antiquated and did not open easily. I can’t imagine how anyone weaker than me(5’11, 210lbs, athletic) would have been able to open it. I ordered 3 pieces of equipment to be part of my rental, none of which were in the vehicle. I called customer service who then told me I had to go across town to the primary location and that they would have the equipment ready when I arrived. Before I left, I was approached by two older couples asking me what was going on with the truck rental and I spent as much time as I could to help them, while customer service is texting them. Sweet Christ, it was awful. I had to leave finally and went to the given location to pick up my equipment. Guess what? No equipment there either. Imagine that? Correction: *no equipment for rent* I needed a dolly for the move, which is why I requested three in the first place. I wound up having to purchase one. This was easily the worst U-Haul experience I’ve ever had. I only rented the U-Haul for 12 hours and wound up burning the first hour and a half trying to just get everything I reserved in the first place. If I could give less than 1 star I would.



By Barey McOckiner

U-Haul has issues

When I initially created my reservation 3 weeks ago, I reserved a 20’ moving truck, as that size is what was recommended for the house my mother had. It would have been the perfect size too but the day before moving I got a call that there was an issue. Fortunately I had called back and checked my reservation because they changed my truck pick up location to an hour out of the way. When I called to fix this, they told me they had no other trucks available and gave me a hard time. Finally I got the woman to reserve a 15’ truck in the middle of my route (which is inconvenient). I also had ordered a furniture dolly and moving blankets which were not included in my truck. After sitting in a call waiting line for 30 minutes, I finally spoke to the only helpful person at all of U-Haul, the lovey Maxine Jones. She helped me and told me exactly what I would need to do to ~ potentially ~ get the extra mileage that I would use by making two trips discounted, and told me that if I brought my truck back late ( because I was making two trips instead of one ) that I would be charged a late fee. I was appalled but fortunately I had overestimated the time that it would take to move and got it back in the nick of time. All I’m saying is if you want your moving day to go smoothly and worry free, do NOT get a U-Haul. I’m gonna be trying to get a refund from these morons for at least 2 days now. You’ve been warned




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FAQs

What's the phone number for U-Haul customer service? ›

What is the live verification process for U-Haul? ›

Your truck will be ready an hour before your pick up time. Complete the online Live Verification Approval process. This will include taking photos of your drivers license and adding some additional contact information.

What to do if U-Haul won't start? ›

If the mechanical problem is major or if the truck is inoperable or cannot be driven safely, get help at myuhaul.com or call Roadside Assistance at 1-800-528-0355.

How do I dispute a charge on my U-Haul? ›

A form Demand for Arbitration can be accessed by selecting the "Forms" link at uhaul.com/arbitration or downloaded and printed at the AAA website or the NAM website, as applicable, or by filing an online demand at the AAA website or NAM website, as applicable.

Does U-Haul have live chat? ›

Does U-Haul use trackers? ›

Although some independent U-Haul dealers ensure their trucks have GPS tracking, over 90% of truck rental companies do not equip their vehicles with GPS tracking devices. This makes it the responsibility of the renter to protect the U-Haul equipment.

Does U-Haul put a hold on your card? ›

Credit / Debit Card Hold Times

U-Haul places a hold on your account on all local moves. Once you return your equipment and we have an exact amount to charge your account we use the amount held to collect the total amount due.

What is meaningful assurance U-Haul? ›

Assurance of Equipment Return: U-Haul requires two forms of meaningful assurance that the rented equipment will be returned on time and in good condition. This assurance can be provided through various means, such as a credit card, a cash deposit, or a trusted third-party reference.

Where is the corporate headquarters for U-Haul? ›

Why does my truck not start immediately? ›

If the car clicks when trying to start, but still won't start, this can be caused by a weak battery, dirty battery terminals, a worn starter motor or a stuck solenoid. If might just need a jump start, but there are a few tricks to try before breaking out the jumper cables or electric jump starter.

What can I do if my truck won't start? ›

What To Do If Your Car Won't Start
  1. See if the Car Is in Park.
  2. Make Sure There Is Fuel.
  3. Check the Car Battery.
  4. Examine the Battery Connections.
  5. Replace the Key Fob Battery.
  6. Check the Starter.
  7. Clean Dirty Starter Cables.
  8. Identify Ignition Switch Issues.
Mar 3, 2022

Why does my truck take forever to start? ›

There are a number of reasons why your car might be slow to start but runs as-normal once it gets going. Causes can vary from weather conditions to battery health, wiring issues, starter motor concerns and fuel-pump health.

How do I dispute a fee? ›

Steps to take to dispute a credit card charge
  1. Review transaction history. ...
  2. Contact the merchant. ...
  3. Gather supporting documentation. ...
  4. Contact card issuer. ...
  5. Submit required documentation. ...
  6. Transaction details. ...
  7. Reasons for dispute. ...
  8. Avoid inflammatory or emotional language.
Jan 29, 2024

How do I dispute a transaction ramp? ›

When you're sure you want to dispute the transaction, click the More dropdown at the bottom of the page and select Dispute transaction. Note: You cannot dispute a pending transaction or a transaction after 60 days from when it was listed on the card statement.

What happens if you lose your Au Haul key? ›

If the Covered Customer under Safetrip® has lost the keys to the U-Haul truck, U-Haul Roadside Assistance will arrange for a replacement key to be provided, either a spare if available, or a Service Provider will be dispatched to cut a new key, free of charge.

How much does U-Haul hold on a credit card? ›

Whether you pay a deposit depends on your method of payment. No deposit is required if you're paying by major credit card. If you're paying with cash, the following is due when you pick up your equipment: In-Town truck - $100 or estimated rental charges (whichever is greater)

How old do you have to be to rent a U-Haul in Florida? ›

How old do I need to be to rent and/or operate equipment from U-Haul? Customers must be 16 years of age to rent trailers and 18 years of age to rent trucks. A government-issued driver's license is required to rent our trucks and trailers. Do I need a special driver's license to rent U-Haul equipment?

Who owns U-Haul? ›

Do U-Haul trucks have to stop at weigh stations in Georgia? ›

Q: Do I need to stop at a weigh station in Georgia? A: If the vehicle or combination is 10,001 lbs. GVWR or actual gross weight or over, you must pull into all open weight and inspection stations. Signs, lighted arrows, or enforcement personnel will guide you.

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