Frequently Asked Questions | Moving Help® (2024)

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Moving Help® is an online marketplace that connects you to quality laborers. Moving Help® Service Provider(s) provide their labor services for a set price listed on our website. You select which laborer you want based on the reviews they have established by providing their services to other families.

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1. Enter your full address and zip code where your services are needed.
2. The Moving Help® Service Providers should contact you within 24 hours! Talk to your Moving Help® Service Provider(s) to work out all the scheduling details.
3. When the job is done to your satisfaction, give them your payment code. It was emailed to you at the time of checkout.
4. Provide a review for the next family with all the details of how outstanding your Moving Help® Service Provider(s) performed.

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Moving Help® reviews can only be placed by customers who have paid to use the service and have administered a Payment Code.

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Once you have made your Moving Help® reservation, your Moving Help® Service Provider should contact you to set up a specific arrival time and go over any details related to your move. When your mover arrives on your moving day, they should introduce themselves and their crew. They should also ask if there is anything they should know before beginning, this the time for you to inform them of any specialty items, extremely fragile items, or if you would like your truck loaded in a specific manner. Remember this is a DIY move and its recommended you stay on site to oversee the move. Once your move has been completed to your satisfaction, you can give your service provider the payment code which will release the funds and allow them to get paid.

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Moving Help® is a Marketplace provided by eMove, Inc., a sister company of U-Haul®. Both eMove, Inc. and U-Haul are subsidiaries of U-Haul Holding Company.

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To create a Moving Help® account, please log onto MovingHelp.com and click on the “My Account” tab. You will be directed to the “My Account” page, where you have the option to click on linked text that reads: “Create an account here”. From that link, you will then be able to make a Moving Help® account.

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We do not sell or trade any information with any non-affiliated companies. We only share the minimum information needed to complete your service with your Moving Help® Service Provider(s). Click here for: Complete Privacy Policy

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Your agreement with MovingHelp.com outlines important legal information, terms, and conditions of service. Please take the time to read your Customer Agreement.

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Load/Unload – Moving Help® service providers will load/unload a customer’s goods into or out of their rental equipment. All rates are based on the hourly rates for the crew size. The customer is responsible for all equipment including trucks, trailers, dollies, furniture pads, etc.

U-Box Load/Unload – Moving Help® service providers will be loading or unloading a customer’s goods into or out of a U-Box storage container. The customer is responsible for all equipment including dollies, furniture pads, etc.

U-Box Delivery & Load/Unload - Moving Help® Service Provider(s) uses their vehicle to pick up a U-Box trailer that the customer rented at the assigned U-Haul location and deliver the U-Box to the customer’s address. Perform loading or unloading of a customer’s goods into or out of a U-Box. Return the loaded or unloaded U-Box and trailer to a U-Haul location.

U-Box Delivery Only- Moving Help® Service Providers can offer U-Box Delivery only service for customers who want to load/unload their belongings at their own pace. These will consist of 2 separate jobs. One for the Delivery and one for the Pickup of the U-Box(es).

Pack/Unpack – Moving Help® service provider packs or unpacks the customers household goods into or out of boxes and storage bins. All rates are based on the hourly rates for the crew size. The customer is responsible for all moving supplies, packing materials, and boxes.

Cleaning - Moving Help® service provider cleans a customer’s home or apartment. All rates are based on the hourly rates for the crew size. The customer is responsible for all cleaning supplies and equipment.

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After placing an order with Moving Help® you should be contacted by your service provider, whether that be by phone call, text, or email. Once your Moving Help® Service Provider has initiated contact you will know what means you need to use to stay in communication with them.

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Moving Help® is a labor-only Marketplace, Moving Help® Service Provider(s) are not required to be insured. Safeload®is now offered in various states, search your area for availability.

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No, we are a connection to labor-only services. You can visit uhaul.com to order a truck, or any moving supplies you may need.

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Once your job is completed, you will receive an email with a link to review your Moving Help® service provider. If you’re unable to locate this email, you can sign onto your Customer Account, select the order number (OR-), and click “Write a review.” For more in-depth instructions, check out ourblog poston how to leave a Moving Help review.

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You can become a Moving Help® Service Provider by visiting MovingHelper.com, selecting “register”, and filling out the required fields to begin the process of becoming a Moving Help® Service Provider. For more information, check out ourblog poston how to become a Moving Helper®.

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You can hire movers near you by visiting MovingHelp.com and providing the address or addresses where you need help at, please make sure you enter the zip code. Moving Help® will instantly give you local movers available near the location entered.

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You can find last minute movers by visiting MovingHelp.com, entering the location you would like help, select the date and time you need last minute help, view the available movers, then book your reservation and your Moving Help® Service Provider will contact you.

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You can figure out what size truck you need by using the U-Haul Truck Guide. Read more information about what size truck you need in ourblog post.

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To find a Moving Helper®, visit MovingHelp.com and enter the location(s) where you need labor. Read through unedited reviews for local providers available in your area and pick the Moving Helper® that best fits your needs!

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Moving Help is a great way to hire moving labor assistance for your DIY move. It is highly encouraged that you remain on site while your Moving Help Service Providers do the heavy lifting to ensure your move goes as planned for the time booked.

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A Payment Code is a 6-digit code, which holds your prepaid funds until the job is completed. It is your assurance that all the work is done to your satisfaction! Moving Help® will never release that information without your permission. You are in control of making sure you are happy with the work performed before the Moving Help® Service Provider(s) are paid. To learn more about when to release the Payment Code, read ourblog post.

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Your Payment Code is located on your receipt, and we also included it in your confirmation email. If you lost your receipt and trashed your email, no problem, sign into your Customer Account, it is also available there. If you selected the text message alert option when ordering, you also can find your Payment Code there or email support@movinghelp.com.

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Yes, we encourage tipping!

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A standard amount to tip movers is roughly $20.00 dollars per mover per 2-hour job. You can adjust this amount based on your level of satisfaction with your move. Although not necessary, your movers will deeply appreciate receiving individual tips.

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Your card is charged immediately, and the funds are placed into escrow to ensure the Moving Help® Service Provider that funds will be available upon the completion of the job. In the event services are no longer needed, a full refund can be processed upon your request.

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No, there are never hidden fees. Any service that you are requesting through the website is all you will need to pay for.

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No, travel time is included in your Moving Help® service provider’s hourly rate. The only time you would ever pay for transportation is if you are having a U-Box storage container picked up or delivered.

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The service fee is a $5.95 charge that can be refunded after completing a customer review. If a customer happens to place their order over the phone with an agent, they will be charged a non-refundable $9.95 service fee, regardless of the completion of a review.

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Moving Help® Service Providers do not charge per flight of stairs. Although, we would encourage you to account for how many flights of stairs your job involves when placing your order, seeing as number of stairs will affect how long it may take for your movers to complete the job. On average, each flight of stairs adds roughly 30 minutes to the job.

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To contact Moving Help® support, visit MovingHelp.com, click on “Customer Support," once there click “Contact Us," there you will be able to send us a message. On the “Customer Service” page, there also is an option to begin a live chat.

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We only provide the connection to quality laborers, your communication should be directly with your Moving Help® Service Provider(s), and after all they work for you. In addition, you can reach Moving Help® support anytime via your customer account or support@movinghelp.com.

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As the Moving Help® Service Provider is only paid once you provide the Payment Code, it is essential to resolve any issues you may have, so they can receive payment and ensure a positive review. If the Moving Help® Service Provider is finished earlier than the booked time, consider having them do other work during the move in, such as taking boxes and items to the trash and general cleanup or even maybe have them do some furniture assembly. If the issue is related to damage, discuss the reimbursem*nt amount with the Moving Help® Service Provider and exchange the Payment Code in return for an agreed upon amount. If the service wasn't to your liking, you hold the payment and the ability to leave a review. Tell the Moving Help® Service Provider what they need to do to make the situation right. Be flexible and realistic with a resolution, but be firm, you are in control.

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You can file a claim by visiting MovingHelp.com, clicking on “Customer Support” in the top right-hand corner, from there selecting “Issue Resolution," and when you have reached the “Resolution Center," you will be able to file a claim.

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If after receiving Moving Help® you are unsatisfied with the outcome of your move, any disputes will need to be resolved solely between you and your Service Provider. Use your Payment Code as leverage to ensure that you pleased with your service and remember to not relinquish your Payment Code until you are fully satisfied.

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You can cancel your order by filling out the form in the Customer Service section of our website. Please allow 5-7 business days for the refund to post to your account.

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It’s best to be proactive, call your Moving Help® Service Provider the day before and confirm scheduling. If you have tried calling them and they won’t return your call, just sign into your Customer Account and select a new Moving Help® Service Provider that offers same day service.

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Your Payment Code ensures you are in control. Communicate with your Moving Help® Service Provider and find the best resolution to any problems that arise. Moving Help® Service Providers are motivated to satisfy the customer since they don’t get paid until you release the Payment Code.

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Once you have placed your Moving Help® order, your card will be immediately charged, and the money will enter escrow. Once you give the Payment Code to your provider and it has been entered into their account, the funds will then leave escrow, becoming your provider’s money, and out of Moving Help’s control. Read more about when to release the Payment Code in thisblog post.

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If you're needing to reschedule with a different service provider, you can cancel your order by signing into your Customer Account. Locate the job you would like to cancel, click on the appropriate job number (JB-), select “No longer need moving services? Cancel this job by clicking here.” Follow the prompts and select the box next to “I would like to schedule another helper.” Afterward, go to your Account Details page and select VIP Info to retrieve your store credit certificate. Use this credit number on the checkout page when rebooking.

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Moving Help®, powered by U-Haul, is dedicated to giving its customers access to a low-cost DIY move. Moving Help® does not offer driving as one of our services because we have found the cost would outweigh the benefit provided to you, the customer.

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A standard moves take anywhere from 2 to 8 hours. Every move is unique. You can access our Estimator Tool to help determine the number of hours needed based on the size of your home. Just remember some variables may increase your time needed, such as: stairs, heavy or bulky items, disassembling, and special placement of items.

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Our Moving Help® Service Provider(s) need to have a minimum of 2 hours to make it economically feasible to perform a quality service.

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No problem, go to your Customer Account and add hours, services, or even additional laborers to your existing order. We add it to your account and the Payment Code stays the same!

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Your Moving Help® Service Provider(s) are there to help you, ask if they can help with something else you would rather not do yourself, such as: clean up, unpacking, and organizing. Take advantage of the time you have your Moving Help® Service Provider(s) because they are paid for the time requested regardless of actual hours worked.

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Moving Help® Service Providers typically work during standard business hours, but many Service Providers are willing to accommodate a more atypical schedule. Be sure to contact your provider as soon as you schedule Moving Help® to see whether they can complete your specific move as needed.

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To update your Moving Help® reservation, log into your Moving Help® account, select the “My Jobs” to find the job you would like to edit.

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Yes! When scheduling your Moving Help® you get to select the amount of time you want help, as well as how many helpers. You can hire movers for as little as two hours.

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When initially scheduling your Moving Help® Service Provider, you will be able to select the general time of day you want your help, (morning, afternoon, evening). Once your Service Provider contacts you, you will then be able to discuss a more exact arrival time. Keep in mind, you are always welcome to initiate contact with your movers via phone or text message with the contact information provided to your email after booking.

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Absolutely! When searching for a Moving Help® Service Provider click “I need Moving Help® at two locations” to find help at both your first and last destination. Read our tips on how to pull off an affordable long distance move in ourblog post.

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Yes, Moving Help® Service Providers offer piano moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking “customize your move." Read about how to use Moving Help to move your piano in ourblog post.

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Yes, Moving Help® Service Providers offer safe moving. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking "customize your move."

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You can absolutely use Moving Help® for your international move. You can hire Moving Help® when packing your home in the United States or Canada prior to shipping your items. You can use U-Haul’s U-Box® storage containers for your international move. Read more about how to plan an international move with U-Haul in ourblog post.

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Absolutely, Moving Help® Service Provider(s) are ready to help with delivery, loading, unloading, and even the return of your U-Box® container if needed. Simply click Moving Help® + U-Box® on our homepage and enter information as instructed.

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Yes, Moving Help® Service Providers offer cleaning. Not all movers offer this service so be sure to select a provider that does. You can add on this service by selecting Cleaning Services in the filter section.

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Yes, Moving Help® Service Providers offer packing/unpacking. Not all movers offer this service so be sure to select a provider that does. You can add on this service after clicking “customize your move."

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MovingHelp® Now! is a service offered by providers when Moving Help® is needed within two hours or less of booking. Please note that MovingHelp® Now! is only available for load/unload and may incur higher costs than if you were to book your move ahead of time. An added benefit of MovingHelp® Now! is a live tracking feature of your Moving Help® Service Provider’s location as they make their way to your job site.

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Yes, many of our Moving Help® Service Providers are able to disassemble or assemble your furniture while moving. When your Moving Help® provider reaches out to you, be sure to ask whether they are comfortable assisting with this specific task.

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To file a Safeload®claim, please call Repwest Insurance at 1-800-528-7134 with your job number (JB-) available. For more information on how to file aSafeload®claim, read ourblog post.

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During the booking process, you will be asked whether you want to add Safeload®coverage to your reservation. You can select from various premium coverage amounts that are sure to fit your individual moving needs.

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Safeload®is offered in various states, search your area for availability.

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Safeload®can only be offered by seasoned Moving Help® Service Providers who have been granted access to offer the coverage. If the provider you have selected does not offer Safeload®, they may have completed fewer orders or have not yet met the minimum qualifications.

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Yes, Moving Help® is still available during the COVID-19 crisis. Moving Help® has been deemed essential, allowing Service Providers to still offer affordable and reliable moving labor to the public.

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Moving Help® has continued to update all Service Providers with recommended precautions suggested by the CDC. We have encouraged them to follow set guidelines and practice social distancing.